Sunday, August 21, 2016

How to Get a Refund of Service Charges on Norwegian Cruise Line

8/21/2016 12:00:00 AM  , , , ,  19 comments



If you are like me, you went aboard your cruise thinking you could adjust your service charges while on your cruise.

NOTICE: You cannot do this while aboard your cruise!

Instead, they will give you a form and tell you that you can request a refund once your cruise is actually over.  This was mind blowing to me...not to be able to adjust your tips while your cruise is actually happening?

To help you avoid the hassle I went through (almost 1.5 months!) to get my refund, I made a video that I think will help you out:



Hopefully this will help you out, and make getting money back easier when cruising Norwegian.

Please like my video on YouTube, and let me know if you have any questions.

19 comments:

  1. UnknownJanuary 28, 2017 at 9:30 PM

    Thumbs up guys your doing a really good job.
    travel agency malaysia

    ReplyDelete
  2. HeatherJanuary 28, 2017 at 10:40 PM

    Thanks!

    ReplyDelete
  3. UnknownJuly 9, 2017 at 2:31 AM

    This comment has been removed by a blog administrator.

    ReplyDelete
  4. sumyunguyAugust 26, 2017 at 8:33 PM

    Norwegian is very underhanded trying to milk guests through refunds in this manner. Thanks for posting this.

    ReplyDelete
  5. HeatherAugust 26, 2017 at 10:38 PM

    Yes they are, and it's not fun sailing with them for that reason. You're welcome!

    ReplyDelete
  6. AnonymousSeptember 24, 2017 at 7:24 PM

    Can we still get a refund if we did not get a form on the ship? Thanks

    ReplyDelete
    Replies
    1. HeatherSeptember 24, 2017 at 11:47 PM

      Maybe. I can send the form via email, and they might allow you to use it to get a refund. However, if you lodged no complaints on board, they might not think you have a valid reason to get a refund.

      Delete
    2. AntionetteJanuary 20, 2020 at 6:44 AM

      can you email me the form?

      Delete
    3. HeatherJanuary 20, 2020 at 11:45 AM

      Antoinette, please email me and I will!

      Delete
    4. AntionetteJanuary 20, 2020 at 11:53 AM

      I didnt see your email. Please provide.

      Delete
  7. jekNovember 24, 2017 at 2:44 AM

    This comment has been removed by a blog administrator.

    ReplyDelete
  8. CarolineFebruary 5, 2018 at 8:09 PM

    I usually request refund for half the total room bill, say 4 of us in a mini-suite, we pay full for 2. The reason is that I tip the servers during the entire cruise, our experience has always been positive if you do that at the time of service!

    ReplyDelete
    Replies
    1. HeatherFebruary 6, 2018 at 12:29 PM

      Good advise! I usually do something similar, where I just reduce the amount of "automatic" tip and leave a personal one for the people I feel went above and beyond. It's unfortunate that NCL will not allow you to do this, though.

      Delete
  9. UnknownJanuary 12, 2019 at 2:42 PM

    Hi Heather, we experienced some issues on the recent NCL cruise we just took. However, we were unaware of a service charge opt out form. Would you be willing to send a copy of the form via email?

    ReplyDelete
    Replies
    1. HeatherJanuary 13, 2019 at 2:28 PM

      Feel free to email me! You can find my email on the "contact" section of my blog.

      Delete
  10. UnknownMarch 26, 2019 at 3:07 PM

    Wow! What a help! Would you please email to me a copy of the opt out SC FORM #23? I will also take your advice and complain on board as well as attempt to get an original copy of the form.
    Thanks again, Ken Cassell

    ReplyDelete
    Replies
    1. HeatherMarch 27, 2019 at 12:38 PM

      I don't have your email Ken, but you can find mine on my site here and email me first and I'll then send a copy :)

      Delete
  11. UnknownSeptember 23, 2019 at 7:12 AM

    Heather, I was charged a gratuity for a Tru Scuplt ID procedure in the spa that I think is way out of line. I'll email you, hopefully you can send along the form.
    Much thanks!!!

    ReplyDelete

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